Frequently Asked Questions
Please read our FAQ before sending us a message.
Payment can be made via Visa and MasterCard credit cards or by SID instant EFT bank transfer.
Two to Five working days after payment for the goods has been received.
Credit card transactions and SID transactions will be acquired for M Solar Power via PayGate (Pty) Ltd who are the approved payment gateway. PayGate is a licensed System Operator with the Payments Association of South Africa (PASA). PayGate is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details will be stored by M Solar Power separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
During working hours your order will be processed, packed and once payment has been confirmed it will be shipped. You will be informed of these steps via email with a tracking # for you to track and trace your shipment.
Yes, a Tax Invoice will be generated including the option for customers to enter their VAT # on order. This will automatically be emailed to you on shipping of your order and will also be available for download after login on ‘my account’ on the website.